win-OMT Software, located in Winnipeg, is a provider of automation software for the radio broadcast industry, with clients across Canada, throughout the United States and internationally. If you are in Winnipeg or countless other cities in North America, you may be listening to your favourite radio station through win-OMT software.
Our software products are complex business solutions used by radio broadcasting clients (not consumers).
The Customer Support Technician position is the initial telephone or email contact point for our customers who are seeking technical education or operational assistance with our software products.
It is a critical role in our commitment to strong customer service. This role also works with our sales team to assist in product demonstrations and other product sales supporting activities.
The position responsibilities include:
As your knowledge, experience and influence increase, your role will migrate to include additional sales activities as part of our sales team.
Please note that a minimum of 1 year of business-to-business marketing programs, with ideally some direct sales experience, is required for your application to be considered.
Only applicants with the following mandatory experience, over a minimum period of 2 or more years, should apply:
You are an individual with a proven track record that confirms you are fully committed to outstanding customer service, even with a challenging client. Customers readily perceive you are caring, sincere and acting quickly to assist with their needs. You stay on task and accept full ownership of the client relationship and a fully successful outcome, from the customer's viewpoint.
If you have the required skills outlined above, and this opportunity matches your interest and experiences, please submit your resume to . Note that a cover letter must also be submitted along with your resume to be considered.
All applications are held in strict confidence. We thank all applicants for their interest, however, only those candidates that will progress to the interview stage will be contacted